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08:30 Registration and coffee

09:30 Session 1: Charting The Growth Of Ukraine As A Destination For SSC And BPO Activities

  • What can regional and national government do more of to support the growth of Ukraine as an SSC / BPO location?
  • Competing with other countries in the region – how to stand out
  • Cost management and the availability of talent as key factors in deciding upon the right location
  • Deciding upon the scope of services and processes to be included in the Centre. What to outsource / relocate to Ukraine – finance & accounting, internal audit, IT, HR, procurement, R&D?
  • Opportunities for Ukraine’s IT outsourcing companies to win market share in the growth of the global BPO service market
  • Peter Mejer-Rasmussen, Chief Executive Officer, J&L Consulting (moderator)
  • Olha Syvak, Representative, Western Ukraine, UkraineInvest
  • Richard Pollard, Managing Partner, Ukraine, PwC
  • Roman Matys, Head of Investment Department, Lviv Regional State Administration
  • Elias van Herwaarden, EMEA Service Leader, Global Location Strategies, Deloitte
  • Volodymyr Semenyshyn, Senior Vice President, Client Success Leader, SoftServe

10:45   Morning refreshments

11:15 Session 2: Case Studies And Lessons Learned From The Leading SSCs Already Operating In Ukraine

  • Setting up your SSC – key personnel, operational and technological requirements for a successful implementation strategy
  • Attracting and retaining high performing talent in your SSC. Charting clear career and leadership pathways for your staff
  • Enabling effective cooperation and communication between the SSC and your internal clients
  • Change management and how to effectively manage the migration process to the SSC
  • Best approaches to the vendor selection process
  • Geert Jan Lutjes, Former CEO, Shared Services Ukraine, VEON (moderator)
  • Alexander Yablonovsky, Chief Financial Officer Ukraine & CIS, ACINO Group
  • Stanislav Udovichenko, Finance Director, Shared Service Centre, AB-InBev
  • Yuriy Semenov, Managing Director, Ukraine, Runway

12:30   Lunch

13:45 Session 3: The Evolution Of The SSC And BPO Models Globally And How Ukraine Can Take Advantage Of The Latest Trends And Best Practices

  • The SSC as a strategic business partner. Harnessing technology and a knowledge-based workforce to move beyond the old low-skill, transactional SSC model
  • How is technology speeding up the evolution of the shared service centre model? The role of data analytics, cloud computing, process automation
  • New technological advances in the SSC / BPO space – implications of digital business transformation
  • Robotic Process Automation – advances in RPA and its growing role in SSC operations
  • Yaroslav Romanchuk, President, Association of Ukrainian Business in Poland (moderator)
  • Adam Jamiol, Partner, Shared Services Advisory Centre of Excellence, PwC
  • Geert Jan Lutjes, Former CEO, Shared Services Ukraine, VEON
  • Maksym Saulyak, Head of Treasury & Trade Solutions, Citi Ukraine
  • Dr Lyubomyr Zubrytskyy, Key Account Manager, Shared Services Solutions, Lufthansa Global Business Services
  • Thom Barnhardt, President, BiznesPolska
  • Irina Tymczyszyn, Partner, Norton Rose Fulbright

15:30   Afternoon refreshments

16:00 Session 4: Roundtable Discussion Between Current And Potential Investors And Government On Further Measures Required For Ukraine To Win Further Market Share In The Highly Competitive SSC / BPO Space

  • Lessons to be learned and skills and experience which are transferable from Ukraine’s tech and IT outsourcing sectors
  • As certain cities, such as Lviv, become clusters for SSC activity, to what extent will this put pressure on the availability of suitably qualified workforce?
  • Cooperating with higher education establishments to ensure that there will be a steady stream of suitably qualified graduates entering the labour market
  • Anton Podilchak, Managing Partner, Advice Group / Regional Chairman, European Business Association
  • Stepan Veselovskyi, Chief Executive Officer, Lviv IT Cluster
  • Roman Trukhin, Head of Delivery, UnderDefense
  • Irena Barylyuk, Deputy Dean, Economics Department, Lviv Ivan Franko National University
  • Peter Mejer-Rasmussen, Chief Executive Officer, J&L Consulting

17:30   Close of Forum and transportation to the Ratusha

18:00   Evening reception in the Ratusha, Lviv City Hall with Welcome Remarks from Andriy Sadovyy, Mayor of Lviv and Olga Grygier-Siddons, Chief Executive Officer, PwC Central & Eastern Europe