INTERCONTINENTAL KYIV – A BUSINESS SUCCESS STORY
U.S.-Ukraine Business Council (USUBC),
Wash, D.C., Tue, Nov, 10, 2015
Forpeople who enjoy being in the know, InterContinental Kyiv is the brand thatgoes out of its way to deliver authentic and enriching experience that makestheir world feel bigger.
InterContinentalKyiv is a part of InterContinental Hotels Group (IHG), the largest hotel chainin the world by the number of rooms. The hotel is located in the very heart ofKyiv, next to the Diplomatic Academy and such Orthodox churches as St. Andrew’sChurch and St. Michael’s Cathedral. The hotel has 272 rooms, including 8 signaturesuites. InterContinental Kyiv hotel has everything needed for recreation andbusiness: b-hush rooftop lounge bar, Comme Il Faut French restaurant, Olivera Italianrestaurant, beauty and SPA InterContinental relaxation centre, 6 conferencerooms, including one of the largest Ballrooms among Kyiv hotels.
InterContinental Kyiv aim is to provide authentic travelexperiences for our guests while sustaining the natural environment, culturalheritage and community where our hotel is located. From the very beginningInterContinental Kyiv has been a key participant in global and local socialresponsibility programs. InterContinental Kyiv, was the first 5-star hotel inUkraine recognized with the prestigious international “Green Key” award forenvironmental management.
Each year it supports IHG Green Week globalinitiative, IHG Shelter in the Storm program, IHG Service Week, Earth Hourproject and many other local projects and fundraising programs. In 2013 an own ArtLobby project was launched. The purposeof the project is to promote modern Ukrainian art among guests of the hotel andintroduce the cultural life of Kyiv. They are supporting these projects as theybelieve that everyone has a power to make real change and impact in the world. InterContinentalKyiv encourages its team and inspires partnersto do the same.
InterContinental Kyiv was recognizedas Best BusinessHotel 5* four times in a row.
Six years agoInterContinental Kiev has opened the doors to its first guest. During these 6 years it has been recognized with over 30 prestigious awardsduring these 6 years of dedication which is very important to us. Morethan 300,000 guests have visited the hotel since its opening back in 2009, morethan 1 600 events were held, and more than 2 000 000 cups of coffee were servedin the outlets. And this is definitely just the beginning. Based on the guest feedback and thenumber of national and international awards, today we can say for sure – InterContinentalKyiv has become one of the best Hotels in Ukraine and Europe.
All results, awards and achievements are a token of recognition for all the hard work and team effort they’ve put into it duringthe last years. Everyday guests are being helped to find out more about the city, bygetting knowledge and experience of a friendly and professional team. InterContinental Kyiv try to be a hotel, which isnot just comfortable and posh, a hotel that just provides a good service. It aims to be a company that understands people’s needsbetter than anyone else in our industry. This means being sensitive to others,noticing the things that matter and taking responsibility for getting thingsright. It means giving the guests morethan they expect, anticipate their demands and wishes.
Difficult times make us stronger
Since 2014’s revolution and the start of crisis in the country, Ukrainiantravel market seriously decreased in terms of inbound arrivals, occupancy andrates. But the hardest times for the hotel were duringthe revolution in February 2014. For each employee it wasthe most difficult working time of their life. It was the time when each employeehad a chance to show his genuine care towards our guests and colleagues andshow responsibility for every decision. It was a period when every employee whowas in the hotel worked as a real team player by providing all necessarysupport to colleagues from other departments. All experienced employees helpedat the kitchen by cleaning and washing up, the Front Office colleagues helpedin cleaning the rooms. Everyone tried to make his own contribution. Hotel ManagementTeam, led by the General Manager, were in constant contact with the guests andcolleagues, spending most of the time in the lobby of the hotel. Some employeesstayed in the hotel all night and day long, without leaving it, with just a fewhours of sleep.
Despite allthese difficulties, the employees gave superior services. It was the time to become a real team, show teamworkand genuine interest in the guests. The higheststandards of services and safety for every guest were provided. Theyappreciated all the efforts and care received during this period.
This is whyInterContinental Kyiv has become a number one choice of the Capital Guests. And thismeans that main goal have been achieved – a Great Hotel Guests Love has beencreated.